Housing Officer30 Week Temporary Contract£27.56 LTD per hourPatch covering Westminster and N1Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London.This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services.The RoleAs a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service.You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities.Key ResponsibilitiesManage a designated patch, acting as the main point of contact for residentsEnsure repairs, cleaning and grounds maintenance services are delivered to a high standardMonitor contractor performance and address service delivery issuesRespond to tenancy and estate management enquiriesIdentify and resolve issues impacting customer satisfactionWork collaboratively with internal teams and external partnersSupport continuous service improvement initiativesAbout YouWe are looking for someone who:Has previous experience in customer service (housing experience desirable but not essential)Demonstrates resilience and strong problem-solving