Service Delivery Manager £45,000 - £55,000 plus benefits including training and certifications Camden, London, NW1 Key Words: Service Delivery Manager, Service Desk Lead, Team Leader, Managed Services, IT Support, MSP, KPI s, Manager My client is a highly regarded IT Support company based in Camden, renowned for their exceptional service and loyal client base. They are looking for an experienced Service Delivery Manager, ideally from the MSP / Managed Services space, to oversee the successful delivery of their IT services to external clients. Service Delivery Manager More Info: This is a crucial role in driving client satisfaction and organisational growth. We are looking for a Service Delivery Manager who is passionate about delivering exceptional client service. Duties: Lead and manage a small team of service delivery professionals, fostering a culture of high performance and continuous improvement. Develop and implement service delivery processes and procedures, ensuring they are efficient, cost-effective, and aligned with industry best practices. Manage client relationships, proactively identifying and resolving issues, and ensuring clear communication throughout the service lifecycle. Monitor and track key performance indicators (KPIs) to measure service quality and identify areas for improvement. Collaborate with internal technical teams to coordinate and deliver appropriate IT solutions tailored to each client''s needs. Act as the primary point of contact for as