Resident Liaison Officer (RLO) - External WorksLocation: HarlowSalary: Up to £36KContract: PermanentFortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.We are currently working with a leading contractor who is looking to recruit a Resident Liaison Officer to join their team on a permanent basis, supporting an external and internal works programme across Harlow.This is an excellent opportunity for an experienced Resident Liaison Officer to play a key role in delivering planned maintenance works within occupied social housing properties. You will act as the main point of contact for residents, ensuring they are kept informed throughout the programme while maintaining a high standard of customer service.Key Responsibilities Acting as the main point of contact for residents throughout the external and internal works programme.Communicating works schedules, access arrangements, and project updates to residents.Conducting resident consultations, home visits, and pre-start meetings.Managing resident expectations and resolving any queries or complaints in a professional manner.Working closely with site teams, supervisors, and client representatives to coordinate access and programme delivery.Supporting vulnerable residents and ensuring appropriate measures are in place throughout the works.Maintaining accurate ..... full job details .....