Customer Service RepresentativeHybrid Working 3 Days Onsite / 2 WFHPermanent Full Time - 37.5 Hours Per Week 27,528 Per Annum4 Week Rotating Shift Pattern - Monday to Friday between 8am-8pm, Saturday between 9am-5pm Induction Date: 4th February 2027 Make a Difference When It Matters MostTate Recruitment are recruiting on behalf of a leading global healthcare and insurance organisation for a Customer Service Representative to join their Claims team. This is a unique opportunity to build a rewarding career while making a genuine difference to people''s lives. Every day, you''ll support customers who may be experiencing challenging mental health conditions, helping them access the treatment and care they need. Your empathy, understanding and ability to provide reassurance will play a vital role in ensuring members feel supported throughout their journey.What You''ll Be DoingSupporting customers with mental health claims and treatment enquiries. Taking ownership of customer queries from start to resolution. Providing reassurance and guidance to vulnerable customers during sensitive situations. Working closely with specialist clinical teams to ensure customers receive the appropriate support. Maintaining accurate records and updating internal systems. Delivering exceptional customer service while meeting quality and service standards.About YouPassionate about delivering excellent customer service. Naturally empathetic, compassionate and resilient. Comfortable supporting ..... full job details .....