Job Description

We are recruiting on behalf of an international eCommerce business for a Danish or Swedish speaking Customer Service Advisor to join their growing customer experience team. This is a fantastic opportunity for a Danish or Swedish language speaker looking to build a career within an international online retail environment.

Working remotely as part of a multilingual customer support team, you will be the primary point of contact for customers in your market, ensuring an exceptional customer experience across email, live chat, social media and telephone channels.

The Role

As the dedicated representative for your market, you will:

• Respond to customer enquiries via email, live chat, social media and telephone.
• Deliver an outstanding customer experience and resolve queries efficiently.
• Support the localisation and translation of online content and marketing materials.
• Act as an internal ambassador for your language market, providing feedback on website content, promotions and customer experience.
• Work closely with teams across Customer Service, Marketing, Sales and Operations to support international growth.

About You

To be successful in this role, you will have:

• Native-level fluency in Danish or Swedish.
• Excellent English communication skills, both written and spoken.
• Strong attention to detail.
• Good IT skills and the ability to learn new systems quickly.
• A positive, customer-focused attitude.
• Strong organisational and problem-solving skills.
• The ability to work effectively as part of a team.
• The permanent right to work in the UK.
• Ideally some previous customer service experience.
• An interest in sport, outdoor activities or eCommerce is an advantage

What''s On Offer

• Fully remote working within the UK or London office based.
• Competitive salary of -26,500 pro rata (this job is a 3-4 month contract)
• 25 days holiday plus the option to purchase additional leave.
• International remote working opportunities.
• Learning and development support.
• Staff discounts and employee benefits programme.
• Friendly, collaborative and supportive company culture.

This is an excellent opportunity to join a fast-growing international business where your language skills will play a key role in supporting customers and driving expansion into European markets.

To apply, please send your CV in English.