Senior Customer Service Representative

Location:-Leeds

Pay Rate:14.00 per hour

Working Hours:-Monday to Friday, 9am - 5.30pm Office-based

Contract:-Temporary

We are currently recruiting for a Senior Customer Service Representative to join a well-established organisation within the financial services sector, based in Leeds.

This is a great opportunity for an experienced customer service professional looking for a temporary role where they can utilise their skills and develop their knowledge within the financial services sector. You will play an important role in delivering excellent customer service and resolving queries efficiently.

Key Responsibilities:

• Handle and resolve customer queries across inbound and outbound communication channels, aiming to resolve issues at the first point of contact.
• Manage customer dissatisfaction and complaints, ensuring these are acknowledged and handled appropriately.
• Act as a point of contact for less experienced colleagues, offering guidance and sharing knowledge.
• Maintain high standards of accuracy and attention to detail, ensuring all work meets required procedures and service level agreements.
• Work collaboratively with colleagues and management to support the wider team and deliver positive customer outcomes.

The Ideal Candidate:

• Previous experience in a customer service role, ideally within financial services or the funds industry.
• Confident handling customer queries and resolving issues professionally and efficiently.
• Good communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
• Strong attention to detail and an understanding of the importance of accuracy and getting things right first time.
• A supportive team player who is happy to share knowledge, support colleagues and take a proactive approach to their work.

If you have a strong customer service background and are looking for a temporary opportunity, we would love to hear from you.

Please apply via the advert or contact Megan at Eclectic Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you haven''t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential opportunities.