Our well established Fife based client, are looking for a Spanish speaking Customer Service Executive to join their team . Reporting into the Customer service Manager, you will provide an excellent service to clients/customers in a fast-paced environment. Duties will include:Cover a variety of primarily Spanish-speaking customers plus other designated accounts in other territories. (Note: this role will not be limited to Spanish speaking customers) Review and process customer orders, acknowledging orders within agreed timescales.Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning TeamsLiaise with the Finance team to resolve credit queriesProcess customer complaints acting as interface between customers and internal Teams to resolve.Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.Contact customers frequently offering help and support and build relationships with customers.Provide lead time / delivery information / stock availability to customers on request.Release pricelists to customers in line with instructions from the Customer Service Supervisor / Customer Service Manager.Keep customers informe