Customer Service Assistant Full-Time Mon-Fri 9:30am 6pm 12 month contract £25k PA Are you passionate about making a difference in people s lives? Do you thrive in a compassionate, customer-focused environment? Our client is a leading provider of health and social care services across Bexley and neighbouring boroughs, is looking for a Customer Service Assistant to join their dedicated team. About the Role As a Customer Service Assistant, you ll be the first point of contact for clients and internal teams. You ll play a vital role in ensuring smooth communication, accurate data handling, and timely support across the company. This is a rewarding opportunity to contribute to a meaningful cause while developing your skills in a supportive environment. Key Responsibilities Handle and monitor customer and internal service requests with empathy and efficiency Deliver outstanding customer service with compassion and professionalism Support the Sensory and Direct Payment Team Maintain accurate records and generate reports and correspondence Provide general administrative support to the team and management Uphold excellent filing systems and internal/external relationships Contribute to continuous improvement within the team and organisation What We re Looking For A customer first mindset with a commitment to service excellence Strong communication and organisational skills Compassion, empathy, and sensitivity in all interactions A proactive, solution-driven approach Good IT skills