Location: Cheam Salary: £25,000 - £26,500 P/A Hours: Monday Friday, 8am 6pm (one Saturday per month on a rota basis, with optional overtime available until 8pm) Job Type: Full time, Perm Job Description Nuco Solutions are recruiting for a Customer Service Operative to join a busy call centre team, working on domestic gas service contracts. This is a great opportunity for someone with strong communication skills and a passion for providing outstanding customer service. You ll be working as part of a supportive and professional team, ensuring both customers and engineers receive a friendly, efficient, and high-quality experience every time. Main Responsibilities Deliver exceptional standards of customer service and ensure all interactions meet right first time standards Handle inbound and outbound calls from customers, engineers, and clients Plan and manage engineers daily schedules and appointments Book and manage service appointments in line with contract requirements Approve engineers timesheets and support diary management Monitor and action escalation reports Provide administrative support to the gas department as needed Requirements Ability to work effectively in a busy, fast-paced environment Calm and professional approach when handling challenging calls Excellent verbal and written communication skills Previous experience in a call centre or customer service environment (preferred) Experience within the gas or home maintenance industry (desirable but not essential) S