We''re seeking a compassionate Customer Service Advisor to support donors, volunteers, and families for a leading children''s charity. This role combines empathy, accuracy, and relationship-building to ensure every supporter feels valued.Client DetailsOur client is a respected children''s charity committed to improving the lives of vulnerable young people across the UK. They provide essential services, advocacy, and support to ensure every child has the chance to thrive.DescriptionAct as first point of contact for donors, volunteers, and beneficiariesRespond to enquiries via phone, email, and social media with empathyManage donation queries including Gift Aid and regular givingMaintain accurate supporter records in CRM systemsCollaborate with fundraising and communications teams to enhance engagementHandle sensitive situations with discretion and signpost to appropriate servicesProfileA successful Customer Service Advisor should have:Strong communication and relationship-building skillsPrevious experience in customer service in a charity settingKnowledge of fundraising processes and charity compliance (GDPR, Gift Aid) desirableAbility to remain calm and compassionate under pressureProficient in CRM systems and Microsoft OfficeJob OfferCompetitive hourly pay ranging from 16 to 19.Predominantly remote working, requiring office attendance twice per month.Central London locationTemporary position for a minimum of 3 months.Supportive work environment focused on delivering excellen