Overview

Role: EMEA - Customer Support RepresentativeDuration: 12 MonthsLocation: Reading, UK - 2 days onsite (Tuesday and Wednesday)Language: FrenchWhat you’ll be doing

Full-time role in client Connect EMEA Customer Support department, focusing on delivering the best customer experience and service level in a fast-growing environment. You will assist customers daily by troubleshooting issues related to hardware or installations, as well as our mobile/web platforms, and keep customers updated via phone and email on progress.What we’re looking for

The ideal candidate is a Customer Support professional with strong technical skills and a clear understanding of what drives customer satisfaction.Experience in a customer-facing role (mandatory)Experience with SaaS solutions is a plus (not mandatory)Experience with CRM and ERP systems - Client and SAP preferred (not mandatory)Strong communication and listening skillsWell-developed time management and prioritization skillsStructured “can-do” approach to open matters in a demanding environmentMethodical and conscientious documentation skillsWillingness to develop while identifying opportunities over self-reflectionSeniority level

AssociateEmployment type

ContractJob function

Customer ServiceIndustries

Telecommunications

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