Overview

Legrand has an exciting opportunity for a Customer Support Specialist to join the Data Center Power and Control Division Starline Team in Reading, UK. The Customer Support Specialist (CSS) responds to a wide variety of customer inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.Responsibilities

Develop good customer relations, as well as providing support to Regional Sales Managers and assigned independent sales representatives.Work with internal departments, in a team-based environment, to ensure the customer\''s needs are met.Order Entry - enter orders received via e-mail using the ERP (Enterprise Resource Planning) system.Quote Preparation - quotes are primarily developed by the independent sales representatives; the CSS may quote or assist with quoting, and quotes are entered using the ERP system.Resolve customer service issues including tracking orders, confirming ship dates with the customer and/or representatives, issuing returns, coordinating with production to ensure on-time shipments, and informing customers of any order delays.With assistance from a Senior Customer Support Specialist, provide technical assistance regarding products, create material lists from specification drawings, recommend changes to bills of materials, and complete owners\'' manuals and customer submittals.Qualifications

Bachelor\''s degree or one to three years of experience in a customer service, inside sales, or other service-related role and a high school diploma required.Experience with Microsoft Office Suite required.Proven ability to learn and apply knowledge gained.Prior experience using an ERP system is a plus.Skills/Knowledge/Abilities

Knowledge of principles and processes for providing customer service, including needs assessment and evaluating customer satisfaction.Attention to detail.Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures.Active listening skills and clarifying questions.Time management and meeting deadlines.Service orientation and willingness to help others.Critical thinking to identify strengths and weaknesses of solutions.Effective verbal and written communication.Ability to establish and maintain interpersonal relationships.Ability to learn and understand the technical aspect of manufactured products.Working Conditions/Physical Requirements

Work performed in an office setting.Ability to sit for prolonged periods of time.About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/enAbout Legrand North and Central America

Legrand, North and Central America (LNCA) is a leader in the AV, Lighting and Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company\''s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.usAbout Legrand\''s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand\''s Data, Power and Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.

#J-18808-Ljbffr