ICT SUPPORT ENGINEER Office Based Role in Middlesborough Position Overview: You will play a crucial role in providing technical assistance, troubleshooting, and support to end-users within our established customer base. You will be responsible for diagnosing and repairing/replacing hardware, software, network, and other ICT-related issues promptly and efficiently to ensure uninterrupted business operations. Key Responsibilities: Technical Support: Respond to user enquiries and technical issues related to hardware, software, network, and other ICT components. Troubleshoot problems, identify root causes and implement effective solutions to minimize downtime and maximize productivity. Help Desk Management: Manage the ICT help desk system to log, track, and prioritize support requests. Ensure that all incidents and service requests are handled within defined SLAs. Installation and Configuration: Assist in the deployment, installation, and configuration of hardware and software, including computers, printers, servers, operating systems, and applications. System Maintenance: Perform routine system maintenance tasks, including software updates, patches, and security enhancements, to maintain optimal performance and security levels. Network Administration: Assist in the management and maintenance of the organization''s LAN and WAN, ensuring connectivity and troubleshooting network-related issues. Security Compliance: Implement and enforce security protocols, policies, and best prac