FULLY REMOTE We are seeking a proactive Student Support Officer to deliver world-class service throughout the student educational journey. The Role at a Glance As the first line of support, you will manage student enquiries, guide learners through their courses, and maintain seamless backend operations. This is a highly collaborative role reporting directly to the Learning Operations Manager. Key Responsibilities: Student Enquiries: Manage the support inbox and ticketing system to provide clear, timely responses. Onboarding and Engagement: Welcoming new students, managing communications, and supporting engagement campaigns. Systems and Data: Maintain accurate student records across CRM and LMS platforms. Internal Coordination: Liaise with tutors, finance, and internal teams to resolve queries and schedule sessions. What We Are Looking For: Proven experience in student support, customer service, or education administration. Exceptional communication and interpersonal skills. High confidence using digital tools, specifically CRM and LMS platforms. Top-tier organizational and problem-solving skills with strong attention to detail. ..... full job details .....