Business Manager (Customer Experience)
Job Description About Aberdeen Aberdeen Group plc is one of Europe''s largest investment companies, and we are built on a long-standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society, and our shareholders. Our business is structured around three distinct areas focused on our clients'' changing needs: Aberdeen Investments, Aberdeen Adviser, and interactive investor. As Business Manager to the Chief Client Experience Officer, you will help shape and deliver the client experience agenda while investing in your tomorrow through exposure to strategic leadership and transformation activity across the business. About the Department The Client Experience function is focused on continually improving how clients interact with Aberdeen and ensuring positive outcomes across every stage of the client journey. Working closely with business leaders across Aberdeen Adviser and the wider Group, the team drives strategic priorities, service improvement, governance and performance insight. It operates in a collaborative, fast-paced environment that supports Aberdeen''s ambition to enable our clients to be better investors. About the Role This permanent role, based in Edinburgh, is a unique opportunity to act as strategic partner and trusted adviser to the Chief Client Experience Officer. You will coordinate strategic programmes, ..... full job details .....
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