Operations Manager
Birmingham City Centre
Permanent, Full Time (Monday to Friday, 9am to 5pm)

Up to -40k, depending on experience

Hybrid

Our client, a dynamic and innovative business is seeking an exceptional Operations Manager to join their team. With a reputation built on excellence and a commitment to personalised service, the organisation is looking for a proactive leader to ensure smooth operational functions across the firm.

Position Overview
The Operations Manager will report directly to the Chief Operating Officer and will play a pivotal role in managing the day-to-day operations of the firm. This hands-on position combines strategic oversight with everyday execution, ensuring that administrative, financial, HR, IT, facilities, and operational processes are efficient and effective.

Key Responsibilities

• Lead the smooth running of day-to-day business operations.
• Provide operational support across all departments to maximise efficiency.
• Develop, improve and maintain operational processes, policies and procedures.
• Partner with the COO to drive business improvement and strategic projects.
• Deliver induction training and support consultants on systems and company processes.
• Manage recruitment, onboarding and offboarding activities across the business.
• Oversee facilities management, Health & Safety compliance and office operations.
• Act as the key contact for IT providers, coordinating support and system improvements.
• Manage supplier relationships, contracts and service performance.
• Coordinate marketing activity, events, training sessions and client functions.

Experience & Qualifications

• Previous experience in an Operations Manager, Practise Manager, or Office Manager role, ideally within a professional services or legal environment.
• Strong understanding of operational management, administration, and business support functions.
• Proficient in HR administration, financial processes, and supplier management.
• Experience overseeing IT systems and collaborating with technology providers.
• Previous people management experience, with a focus on leadership and collaboration.
• Proficient in Microsoft Office, particularly Outlook, Word, and Excel.

This is an exciting opportunity for an experienced Operations Manager to contribute to a forward-thinking legal firm that values excellence and client relationships. If you are ready to take the next step in your career, apply now!

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