Commercial Operations Manager

Redditch | Predominantly Office-Based | Occasional International Travel

Lead Change. Drive Growth. Shape Commercial Excellence.

TSRN is partnering with an innovative and growing technology-led organisation seeking an ambitious Commercial Operations Manager to play a key role in transforming and enhancing commercial performance across a multi-divisional business.

This is far more than a traditional operations role.

You''ll be at the centre of a major commercial transformation programme, helping to drive consistency, improve forecasting accuracy, strengthen reporting, and embed best-in-class CRM processes across multiple business units. Working closely with senior leaders and stakeholders, you''ll influence how commercial decisions are made and help shape the future direction of the organisation.

If you thrive on improving processes, influencing people, and turning strategy into action, this could be the opportunity you''ve been waiting for.

The Opportunity

As Commercial Operations Manager, you will be responsible for driving the adoption of commercial best practices, improving sales and revenue visibility, and supporting the rollout of a Group-wide CRM framework.

You''ll work across different business units, building relationships, challenging existing ways of working, and helping teams embrace new processes that deliver measurable commercial benefits.

This role offers genuine visibility, influence, and the chance to make a lasting impact within a business that is investing heavily in its future growth.

What You''ll Be Doing

Driving commercial governance, forecasting, and pipeline management best practices.

Supporting CRM implementation, user adoption, and continuous improvement initiatives.

Delivering training and coaching to business stakeholders.

Developing insightful commercial reporting and performance metrics.

Working with senior leadership to improve commercial visibility and decision-making.

Leading change initiatives and embedding consistent ways of working across multiple business functions.

Building strong stakeholder relationships and influencing at all levels of the organisation.

What We''re Looking For

We''re keen to speak with professionals who combine commercial awareness with strong operational and change management expertise.

You''ll likely have experience in:

• Commercial Operations
• Sales Operations
• Revenue Operations
• Business Transformation
• Commercial Excellence
• CRM Programme Leadership

You''ll also bring:

• Strong experience in forecasting, pipeline management, and commercial reporting.
• Proven success influencing stakeholders and driving organisational change.
• CRM rollout, implementation, or adoption experience.
• Excellent communication and relationship-building skills.
• A pragmatic, hands-on approach with the ability to turn strategy into action.
• Experience operating within complex, multi-site, or multi-divisional organisations.

Experience with Microsoft Dynamics and Power BI would be advantageous but is not essential.

Why Apply?

Opportunity to influence business-wide transformation.

High-profile role with direct exposure to senior leadership.

Join a growing organisation investing in commercial excellence.

Blend strategic thinking with hands-on delivery.

International exposure and occasional travel opportunities.

The chance to make a genuine and visible impact.

Ready for Your Next Challenge?

If you''re a commercially focused professional who enjoys driving improvement, influencing stakeholders, and helping businesses operate more effectively, we''d love to hear from you.

Contact TSRN today for a confidential discussion or to learn more about this exciting opportunity.

TSRN Recruitment Specialists
Connecting exceptional talent with exceptional opportunities.