Ecommerce & Stock Administrator

Redditch

£28,000-£32,000 per annum depending on your skills and experience. 

We are seeking a highly organised and commercially minded Ecommerce & Stock Administrator to join a growing business supporting major retail and ecommerce customers.

This is a varied role where you will be responsible for monitoring inventory levels, maintaining customer relationships, ensuring product information is accurate across retailer platforms, and supporting the smooth operation of dropship accounts.

The ideal candidate will be analytical, customer-focused, and enjoy working in a fast-paced environment where attention to detail is key.

Ecommerce & Stock Administrator Key Responsibilities

• Monitor customer inventory levels, identifying potential stock shortages and opportunities for pre-orders.
  
  
• Analyse stock performance against forecasts and provide regular updates.
  
  
• Ensure products are accurately listed across retailer websites and marketplaces.
  
  
• Complete and maintain product content and web forms.
  
  
• Work closely with customer service teams to ensure service level agreements (SLAs) are achieved.
  
  
• Review customer portal information and resolve any discrepancies.
  
  
• Build and maintain strong relationships with retail customers.
  
  
• Identify opportunities to increase sales through upselling and cross-selling activities.
  
  
• Support customer engagement initiatives, trade events and exhibitions.
  
  
• Produce regular reports on stock levels, inventory movements, order status and sales performance.
  
  
• Process credit requests and arrange product collections when required.
  
  
• Provide general administrative support to the wider commercial team.
  
  

The successful Ecommerce & Stock Administrator will have:-

• Previous experience in customer service, account management, ecommerce or supply chain coordination.
  
  
• Strong analytical skills and confidence working with data and reports.
  
  
• Excellent organisational and time management abilities.
  
  
• High levels of accuracy and attention to detail.
  
  
• Strong communication and relationship-building skills.
  
  
• Good Microsoft Office skills, particularly Excel.
  
  
• The ability to work independently and prioritise effectively.
  
  

In return you can expect

• A varied and fast-paced role.
  
  
• Opportunity to work with well-known retail customers.
  
  
• Friendly and supportive team environment.
  
  
• Career development opportunities.
  
  

If you are looking for a role that combines customer relationship management, ecommerce operations, stock analysis and commercial support, we'd love to hear from you. Click APPLY with your updated CV and I will be in touch soon