Customer Service Team LeaderRed Recruitment is recruiting a Customer Service Team Leader to join a training and apprenticeship provider in Birmingham.You''ll lead a team responsible for gathering learner documentation ahead of training start dates, ensuring work is completed accurately, efficiently and ready for compliance review.This role would suit an experienced Team Leader with a background in high-volume administration or back-office operations, confident managing competing priorities and keeping a busy team on track.Benefits and Package for a Customer Service Team Leader:Salary: 35,000Bonus: Up to 6,000 annually, paid monthly ( 500 maximum per month), based on quality and productivity. Historically achievable.Hours: Monday-Friday, 9am-5pmContract: PermanentLocation: Birmingham, with hybrid opportunitiesExcellent training and development opportunities Performance-based bonusKey Responsibilities of a Customer Serivce Team Leader:Leading and supporting the pre-compliance team to gather learner documentation ahead of training start datesAllocating workloads and monitoring progress across multiple learner groups with different document requirements and deadlinesManaging team performance, balancing productivity with accuracy and a positive learner experienceCoaching team members and providing regular feedback to improve performanceWorking closely with sales and compliance teams to clarify requirements and ensure timely handoversResolving escalated queries, identifying ..... full job details .....