Responsibilities: Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely. Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly. Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays. Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation. Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed. Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed. On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions. Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking. In the absence of other clerical staff undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota etc The Experience You Will Bring: Strong communications are an essential for this post Experience of working in a housing advisory and homelessness s