Berry Recruitment are NOW hiring for a committed and friendly Customer Support Officer to work for a company in Abingdon.We have 2 roles available, one on a Permanent basis and the other on a 12 Month Fixed Term contract.Role: Customer Support OfficerSalary: 26,500 Per AnnumLocation: Abingdon/ Hybrid (2 days/week max. remote working)Hours: Full-time (37.5 hours per week); part time considered for the right candidateKey Responsibilities of the Customer Support OfficerRespond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.Process books, subscriptions and events orders received by post, telephone and online.Pack and post orders that require sending from the office.Process donations received by all forms, including web donations.Allocate payments received by BACS, cheque, or credit card.Conduct sales ledger reconciliations.Open and distribute the post.Assist in credit control.Manage office stock levels.Assist in processing of renewals and subscription releases.Order office and event stock.Circulate advance copies.Assist finance team with statements to account.Recording gift forms and storing them shared drivesPick and pack courier and post ordersAdvising colleagues of discrepancies and updates on other systemsTroubleshooting, finding information and actioning requests for auditors, KCLCT, Yeomans, Glassboxx and the other staff membersUpdating Shopify product dataEnd of day reports About you:Previous experience de