Job Title: Contact Centre Advisor Location: Essex, SS13 3DU Pay Rate: £14.34 per hour Contract Type: Temporary Start Date: Monday, 08 December 2025 End Date: Tuesday, 31 March 2026 Hours: Full-time (40 Hours) Job Overview We are seeking a professional and customer-focused Contact Centre Advisor to join a busy team based in Pitsea, Basildon. In this role, you will act as the first point of contact for customers, providing high-quality support, handling enquiries, and ensuring issues are resolved efficiently or escalated appropriately. This is an excellent opportunity for someone with strong communication skills, a customer-first mindset, and the ability to work well in a fast-paced environment. Key Responsibilities Handle inbound calls, emails, and customer enquiries in a professional and friendly manner Provide accurate information and advice based on customer needs Log, track, and update customer interactions on internal systems Identify customer needs and provide appropriate resolutions or escalate where necessary Maintain excellent customer service standards at all times Work collaboratively with team members and other departments Follow organisational processes, data protection requirements, and service guidelines Support the Contact Centre with additional duties as required Requirements Previous experience in a Contact Centre, Customer Service, or call-handling role Strong communication and active-listening skills Ability to remain calm and professional under pressu