Service Desk Team Leader -2nd line Solihull, West Midlands£40,000 + 20% Shift Allowance (£48,000 OTE)Permanent 4 on / 4 off Shift Pattern12-hour shifts (7am-7pm and 7pm-7am)We''re looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job ..... full job details .....