Senior 2nd Line Engineer - MSP ITCS Global, Leighton Buzzard, Bedfordshire £36,000 - £40,000 depending on experience. Full time, permanent - 8:00am - 5:00pm. ITCS Global is an established managed service provider, supporting small and medium businesses across Bedfordshire, Buckinghamshire, Hertfordshire and London since 2005, with a new office opening in Canada. We are a small team, and this role is the senior engineer in the UK, working day to day with our MD and owning the service our clients receive. The role You will run the service desk - picking up tickets, working them through to resolution within SLA, keeping clients updated, and making the call on what needs escalating and what you can sort yourself (which should be most of it). You will be the main technical contact for a number of our clients, visiting their sites, building the relationship and spotting what their IT needs before they ask. Alongside support you will deliver projects under the MD''s oversight - device refreshes, M365 and Intune rollouts, small office moves and network changes - and help us tighten up how we use our ticketing system and SLAs as the team grows. Experience At least 6 years in IT support, with 3 or more at 2nd line level, ideally within an MSP. Day to day use of a PSA / ticketing system (HaloPSA, ConnectWise, Autotask or similar), working to SLAs and writing ticket notes anyone else can pick up. A full UK driving licence and your own reliable car, insured for business use - you will ..... full job details .....