SummaryJOB TITLE: Transport Customer Service AdvisorPAY: 14.02p/hrLOCATION: Newport - Tredegar Park moving to Cardiff from September 2026HOURS: Full Time, 35 hours per weekWORKING PATTERN: Our work style is hybrid, which involves spending at least 2 dasy per week, or 40% of our time, in our office in Newport. We''ll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and weekend working, Sat 9-5 and Sun 11-4pm on a rotational basis. The first 3 months will be 100% office based.Please that from September we will be moving into our new, modern office in Cardiff where you will be required to spend two days per week or 40% of your work time.START DATE: 23rd March 2026CONTRACT: 12 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers?Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.We''re currently looking for people who care about customers to join our contact centre teams supporting our Black Horse brand.As a Transport Customer Service Advisor, you''ll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial and service needs via a range of channels. You''ll build relationships with our customers on every call you take, and by listening carefully and asking the right q