Customer Service Supervisor (Temp-to-Perm) Location: Bristol Salary: Up to 35,000 per annum (DOE) Industry: ManufacturingWe are a well-established manufacturing company based in Bristol, currently seeking an experienced Customer Service Supervisor to join us on a temp-to-perm basis. This role offers an excellent opportunity to join a growing business with the potential for a permanent position following a successful temporary period.The RoleYou will oversee the day-to-day operations of the customer service team, ensuring excellent service delivery while supporting the wider manufacturing and operations teams.Key responsibilities include:Supervising and supporting a team of customer service advisorsManaging daily workloads and ensuring customer queries are resolved efficientlyActing as the escalation point for complex customer issuesMonitoring KPIs, service levels, and team performanceCoaching, training, and developing team membersLiaising with production, sales, and logistics to ensure smooth order processingIdentifying and implementing process improvementsAbout YouYou will ideally have:Previous experience in a customer service supervisor or team leader roleExperience within a manufacturing, engineering, or B2B environment (preferred)Strong leadership and communication skillsA hands-on, adaptable approach suitable for a temp-to-perm roleStrong problem-solving abilities and customer-focused mindsetGood IT skills, including CRM systems and MS OfficeWhat''s on OfferTemp-to-perm