MH12 - Service ControllerLocation: Bury St EdmundsSalary: £28,000 - £30,000Overview:First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients.The successful candidate will support and assist the service team with requirements for new and existing customers within the materials handling industry. Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.Duties and Responsibilities: Act as a first point of contact for customers requiring service, repair, maintenance or breakdown support.Coordinate the daily service desk activity, ensuring customer enquiries are handled promptly, professionally and accurately.Plan, schedule and allocate work to field service engineers, balancing customer requirements, engineer availability, location, skillset and urgency.Liaise with customers to confirm service requirements, arrange attendance, provide updates and manage expectations throughout the job.Raise, monitor and progress service jobs through the company s service ERP system (Protean), ensuring records are accurate and kept up to date.Prepare quotations for repair work and follow up with customers to secure approval where required.Liaise with engineers to obtain job updates, parts requirements, technical information and completion details.Support the timely ordering and coordination of parts where required to minimise customer downtime.Review completed engineer reports and ensure work is ..... full job details .....