MH9 - Service ControllerLocation: DevizesSalary: £28,000 - £30,000Overview:First Military Recruitment are currently seeking a Service Controller on behalf of one of our clients.The successful candidate will be responsible for coordinating service, repair and breakdown work across our material handling equipment customer base. Working closely with customers, field service engineers, the wider service team and internal departments, you will help ensure that customer enquiries are handled professionally, engineers are scheduled effectively, and service work is completed accurately, efficiently and to a high standard.Our client strongly encourages applications from ex-military personnel however, all candidates will be considered.Duties and Responsibilities: Act as a first point of contact for customers requiring service, repair, maintenance or breakdown support.Coordinate the daily service desk activity, ensuring customer enquiries are handled promptly, professionally and accurately.Plan, schedule and allocate work to field service engineers, balancing customer requirements, engineer availability, location, skillset and urgency.Liaise with customers to confirm service requirements, arrange attendance, provide updates and manage expectations throughout the job.Raise, monitor and progress service jobs through the company s service ERP system (Protean), ensuring records are accurate and kept up to date.Prepare quotations for repair work and follow up with customers to secure ..... full job details .....