Customer Service Administrator About Rapid Access Established for over 15 years, Rapid Access Ltd is an ever-expanding manufacturing company of Steel Access Panels and Riser doors to the construction industry, operating across 3 facilities in Warwickshire. We are a company dedicated to providing impeccable customer service and believe this is achieved through high levels of employee satisfaction. Rapid Access Ltd is caring, and supportive to our employees, families, local community, and the planet. The Opportunity Rapid Access Ltd is expanding our team and seeking a dedicated Customer Service Administrator. This role offers the opportunity to work in a supportive and positive work environment, with access to training courses for personal development, a monthly bonus scheme following probation, and a unique birthday bonus, while making a difference in an innovative and diverse company. What You ll Be Doing As a Customer Service Administrator, you will be the primary contact for customers with delivery-related enquiries and issues. Your responsibilities will include: Communicating promptly and clearly with customers to provide updates on delivery statuses. Assisting customers with rescheduling deliveries and processing returns. Proactively informing customers of any delays or issues and offering alternative solutions. Answering calls and emails in a timely and professional manner. Raising quotations and processing orders via our in-house system. Scanning, filing, and emailing