Customer Service Advisor - 12-Month ContractLocation: Whitley (Hybrid after training) Hours: Monday to Friday, 9:00 AM - 5:30 PM Pay: Weekly payThe RoleOur client is seeking experienced a Customer Service Advisor to join their UK Client Relationship Centre. This is an exciting opportunity to deliver exceptional customer experiences and support across multiple communication channels, including phone, email, chat, and social media.Successful candidates will join a large, energetic team, managing inbound and proactive contacts with clients, retailers, and third parties. This role is ideal for individuals who thrive on problem-solving, building rapport, and delivering outstanding service.What''s on Offer12-month initial contractComprehensive on-site training (3-4 weeks)Hybrid working after training: 2 days in the office, 3 days from homeWeekly payA supportive team environment with opportunities to learn and growKey ResponsibilitiesProvide exceptional customer support and act as a critical point of contact for queries and resolutions.Manage inbound and outbound communication across multiple channels.Build strong relationships with clients and retail partners.Handle complaints and deliver first-contact resolutions wherever possible.Maintain accurate client data and champion data protection compliance.Identify opportunities for process improvement and contribute to enhancing customer experience.Essential RequirementsMinimum 1-2 years'' experience in a call centre/contact centre envi