Job Title: German Speaking Customer Service AdvisorLocation: LeicesterSalary: 27,500 per year + annual bonusBenefits:30% staff discount on all current clothing rangesTargeted annual bonus scheme25 days holiday plus bank holidaysOnline benefits portal with retail and entertainment discountsVirtual GP service for you and your householdFree onsite parkingFriendly, multilingual team environmentHours: Monday to Friday, shifts between 9:00am and 7:00pm (9:00am-5:00pm, 10:00am-6:00pm, 11:00am-7:00pm)About the CompanyJoin an international retail brand recognised for its strong European presence and commitment to delivering exceptional customer experiences. You''ll be part of a supportive multilingual team, helping customers across the UK, Europe, and the US while ensuring every interaction reflects the company''s high service standards.The RoleAs a German Speaking Customer Service Advisor, you''ll communicate with customers across phone, email, and chat channels to provide first-class support and maintain satisfaction. You''ll play a key role in strengthening customer loyalty and enhancing the overall service experience.What You''ll DoAnswer customer enquiries via phone, email, and chat, delivering a professional and memorable serviceHandle orders, delivery queries, and refund requests across multiple marketsResolve customer issues quickly and effectively while meeting service targets for quality and response timeMaintain a strong knowledge of products and confidently guide customers