Customer Service AdvisorOur client, is seeking a dynamic Customer Service Advisor to join their team on a temporary basis in Cardiff. This is an exciting opportunity for individuals who thrive in a fast paced environment and are passionate about delivering exceptional service.Position Details:Job Title: Customer Service AdvisorPay: 14.12 per hourHours: 37.5 hours per weekWorking Pattern: Monday to Friday, with 1 in 4 weekends (8-hour shifts between 7:30 AM - 6:00 PM)Working Hours Breakdown:Week Pattern A:- Monday - Thursday: 07:30 AM - 4:05 PM- Friday: 07:30 AM - 3:45 PMWeek Pattern B:- Monday - Thursday: 09:25 AM - 6:00 PM- Friday: 09:45 AM - 6:00 PMFirst Day Schedule:First Day: 10:00 AM - 5:00 PMRemainder of First Week: 9:00 AM - 5:00 PMKey Responsibilities: Answer customer queries via telephone, providing accurate information in a polite and professional manner.Ensure speed of answer and the telephone abandon rate are within agreed service levels.Manage all customer queries in line with regulations, striving for first-call resolution.Respond to customers through written and electronic correspondence, ensuring compliance with UK Ship Register documentation.Maintain high-quality service, monitored through monthly quality checks and customer feedback.Record customer and vessel details accurately on the Digital UKSR system.Process registration requests within agreed service levels, addressing customer enquiries proactively.Ensure timely completion of transactions within 5 ..... full job details .....