I''m recruiting for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you''ll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please note this role is fully-office based 5 days a week in their office near Southend-on-Sea, so that you can provide in-person mentoring, coaching, and interact with other business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible.You''ll escalate more complex issues to a 2nd Line Support Team, and will have access to in-house Subject Matter Experts when needed.You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization''s knowledge base,This role would be well-suited to someone who has experience within an IT Support / Helpdesk environment, and is excited by the idea of leading a developing a high-performing team.Requirements: Experience within an IT Support environmentAbility to lead, guide and motivate others - either from prior experience in a Management role, or a keen desire to step-up into a Leadership roleExcellent organisation and prioritisation skillsStrong communication, stakeholder management and problem-solving skil