IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time / Flexibility to work from home during school holidays. T6/MN/(phone number removed). Education Sector experience preferred Must be Eligible to work in the UK The IT Manager must have hands-on 2nd /3rd Line Support experience and ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support. Role will support 240 staff and 800 students. Will consider a Senior IT Engineer with Education Sector experience Skills Experience Required: IT Manager /or/ Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience. 2nd Line / 3rd Line IT Support experience - hands-on. MS 365 Administration. Windows 11/10. Support of End User Devices - iPhone, iPads, Android and Tablets. MDM - Intune, or similar MDM tool. Apple, MAC - limited support required. Audio/Visual Devices - i.e., Projectors and Interactive Displays etc. Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches and Router configuration - good knowledge and experience. Hardware and Software support - installation, configuration and deployment. Network Printers. Security - Firewall, AV, Web Filters and Security Policies. IP Telephony support. iSAMS - desirable experience. Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. Excellent communication skills. Good organizational skills