2nd Line Support Analyst 25,000 - 29,000Driving License RequiredSheffield We are looking for an experienced IT support engineer to come in and hit the ground running with our client who are a fast-growing construction organisation. The successful candidate will be confident, hard- working and have a passion to progress a career in IT.You will be supported with fantastic personal development opportunities including training and exposure to new technology as well as the chance to progress within a growing company. Expect a modern and welcoming culture where you can thrive and meet your full potential. Key Responsibilities:Support on a 2nd line technical level with internal and external teams, ensuring working practices are executed efficiently and service levels achieved.Liaise with 3rd party providers and suppliers to resolve support issues through to conclusion.Ensure updates are recorded and end users are communicated to within relevant timescales.Prioritise tickets logged according to impact/urgency.Provide support to other offices/teams which could include face-to-face visits. What You Would Bring:Previous experience in an IT service desk environment.Confident and strong communication skills.Strong troubleshooting and problem-solving skills.Sound knowledge and understanding of the following: Hardware configuration and deploymentWindows 11 supportOffice O365 supportSharePointMS Teams / IntuneAzure Active Directory Akkodis exists to connect the smartest people and brightest