Senior Customer Service Manager Harlow Salary: £58,000 to £68,000, negotiable Term: 12 month FTC Hybrid, 2 days a week from homeRecruitAbility is looking for an experienced customer service leader to run an established team supporting customers who shop online and in stores. The Contact Centre Manager will report to you, and you will have overall responsibility for day-to-day service levels, as well as work with key stakeholders across the business to resolve issues affecting customers. This could suit an experienced head of function or a Customer Service Manager or Contact Centre Manager ready for a step up. The role of Senior Customer Service Manager Lead and support an experienced customer service team. Oversee service levels and take ownership of escalated customer issues. Use customer feedback and performance data to identify where service can improve. Manage team resources and work with other departments to resolve operational problems. Keep senior stakeholders informed and support changes to systems and processes. To be successful in the role of Senior Customer Service Manager You''ll have experience managing a customer service or contact centre team, ideally with experience of both e-commerce and physical retail. You''ll be an organised, approachable manager who can get up to speed quickly and give an established team clear direction. You''ll be comfortable interpreting service data, presenting findings and working with colleagues across different departments. ..... full job details .....