We are working with an expanding client who are seeking a proactive, customer-focused Business Development Manager (General Cargo) to join their growing Commercial team. This is an exciting, commercial role that supports the development of general cargo services and helps drive new business opportunities.Role and ResponsibilitiesManage daily interactions with general cargo customers, ensuring high levels of service and timely responses.Support customer onboarding and align operational requirements across internal teams.Produce and maintain account management plans.Identify and qualify new commercial leads through networking, market insight, and industry engagement.Support the preparation of proposals, tenders, and customer presentations.Gather operational and financial data to support business cases and forecasting.Monitor service performance, escalating any issues or improvement needs.Attend industry and trade events, ensuring leads are captured and followed up.Gather and share market intelligence on competitors, cargo flows and emerging opportunities.Maintain accurate CRM records and prepare routine reports on market activity, customer performance, and events.Support commercial project delivery by coordinating tasks and monitoring progress.Skills and QualificationsExperience in account management or business development within a commercial environment.Background in logistics, supply chain or ports (desirable).Strong customer relationship management skills across multiple ac