Job title: Business Development ManagerLocation: DoverSalary: c. 52,000Hours: Monday to Friday, 37.5 hours per weekThe role: We are seeking a proactive, customer-focused Business Development Manager to join our client''s growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities.Benefits:5 weeks annual leave + bank holidaysBirthday leaveFree ParkingGenerous contributory pension schemeDiscretionary annual bonus schemePrivate Health CareLife assuranceEmployee assistance programme3rd party discountsCycle to work schemeBenefits and reward platformEmployee volunteering schemeKey responsibilities as the Business Development Manager would be:Manage daily interactions with general cargo customers, ensuring high levels of service and timely responsesSupport customer onboarding and align operational requirements across internal teams.Maintain regular engagement to identify service improvements and upsell opportunitiesProduce and maintain account management plans.Identify and qualify new commercial leads through networking and market insights.Support the preparation of proposals, tenders and customer presentations.Gather operational and financial data to support business cases and forecasting.Contribute to sales pipeline updates and support negotiations.Work closely with other teams to ensure customer expectations are met.Monitor service performance, escalating any issues or improvement needs.Support rate and t