We are working with an expanding client who are seeking a proactive, customer-focused Business Development Manager (General Cargo) to join their growing Commercial team. This is an exciting, commercial role that supports the development of general cargo services and helps drive new business opportunities.

Role and Responsibilities

• Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses.
• Support customer onboarding and align operational requirements across internal teams.
• Produce and maintain account management plans.
• Identify and qualify new commercial leads through networking, market insight, and industry engagement.
• Support the preparation of proposals, tenders, and customer presentations.
• Gather operational and financial data to support business cases and forecasting.
• Monitor service performance, escalating any issues or improvement needs.
• Attend industry and trade events, ensuring leads are captured and followed up.
• Gather and share market intelligence on competitors, cargo flows and emerging opportunities.
• Maintain accurate CRM records and prepare routine reports on market activity, customer performance, and events.
• Support commercial project delivery by coordinating tasks and monitoring progress.

Skills and Qualifications

• Experience in account management or business development within a commercial environment.
• Background in logistics, supply chain or ports (desirable).
• Strong customer relationship management skills across multiple accounts.
• Understanding of supply chain operations and basic financial principles.
• Competent user of Microsoft Office
• Full UK driving licence required.

Benefits

• 5 weeks annual leave + bank holidays (pro rata)
• Generous contributory pension scheme
• Discretionary annual bonus scheme
• Private Health Care
• Life assurance
• Employee assistance programme
• 3rd party discounts
• Cycle to work scheme
• Benefits and reward platform
• Free Parking
• Employee volunteering scheme

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained