Our client, a growing, technically driven MSP that''s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team. The role is offered with a hybrid working pattern and is based at the company''s offices which are easily accessible for the Barnet/Watford areas. Key responsibilities Act as the top-tier escalation point for complex incidents Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting) Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra Mentor engineers in diagnostic methodology Work closely with technical leadership-no non-technical managers blocking decisions Role requirements: Must have 3 rd line experience within an MSP Expert M365 (CA, Intune, hybrid Exchange, ATP) Strong troubleshooting methodology Confident communicator at all levels Full Microsoft Certificates desirable NinjaOne/Datto RMM config Azure infrastructure Firewalls (Fortinet, SonicWall, Draytek) Solid PowerShell skills The role is offered with a salary of between £55,000 - £65,000 + £3k annual certificate budget plus competitive benefits.