Contact Centre andamp; Complaints Remediation ManagerLondon£400pd Inside IR35emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.We are seeking an experienced Contact Centre andamp; Complaints Remediation Manager to design, mobilise, and lead a large-scale complaints remediation operation for a major UK banking engagement.This role will take full ownership of a multi-site operation, managing UK-based customer-facing teams alongside offshore Back Office teams, and overseeing the remediation of approximately 3,000 Legacy complaints across Business and Commercial Banking portfolios.You will play a pivotal role in transforming operational performance-improving quality, reducing time to competency, lowering attrition, and embedding a strong continuous improvement culture. Key ResponsibilitiesDesign, mobilise, and