Customer Service Coordinator (WCS) Location: Welwyn Garden City Training to be carried out at Welwyn until Feb 26 then Work from home/Hybrid. Part time - 20 hours per week - Mon Fri 08:30-12:30pm Salary: £12.32 ph Purpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department. Main Duties and Responsibilities: Communication Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Scheduling/Entering/Monitoring of Orders Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling, manifesting and closing the orders within set time frames. Appointments To assist with the arrangement of booking appointments with the clients / next of kin / carers, suppliers. Queries/Enquires Responsible for dealing with all queries from prescribers, service users, carers and service centre staff. Administration Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clerical areas of the service. Hardw