Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Llanelli? Tata Steel are seeking a Customer Service Representative to join their team on a temporary basis. The Trostre site is responsible for manufacturing (phone number removed) tonnes of tinplate per annum and has been in Llanelli since 1947. The successful applicant will be an approachable individual with good IT literacy and who excels at providing customer service. Role: Customer Service Representative Salary: 27,000 per annum. 14.23ph Location: Tata Steel, Maes-Ar-Ddafen Road, Llanelli SA14 9SD Contract Length:12 months initially Hours: 36.5 per week, Monday to Thursday 08:30-16:45 and Fri 08:30-15:45 Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test Role Responsibilities: Handling customer queries to a high standard and within a timely manner Signposting customers to further support as required Undertaking follow up enquiries Inputting order entry on internal systems Entering numerical and personal data onto the system efficiently and in a timely manner Using Ms Excel for data management Managing delivery and invoice queries, escalating if required Managing data and coordinating activities to ensure the smooth operation of the department daily Adhering to UK Health and Safety legislation at all times Essential Re