OverviewJoin to apply for the

Workplace Experience Ambassador

role at

CBRE .

Location: London, England, United Kingdom

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Work Services Ambassador to join our team in London on a permanent basis.

This role provides a professional, engaging and interactive first point of contact for the building occupants with any operational queries or issues they may have. The role also interfaces between clients and vendors, providing focus on key areas to ensure that a five star standard is maintained at all times, whilst ensuring that issues are proactively identified and addressed by all vendors that service the floor before the clients become aware of them.

Responsibilities

Develop and maintain client facing relationship.

Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout Plumtree Court.

Ensure bespoke service delivery of all Front of House facilities services throughout the campus.

Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery.

Perform duties to maintain the GS /GWS standards whilst delivering a high level of personal client engagement.

Continuously monitor and audit all designated client areas, including office floor and non-bookable meeting rooms, ensuring they are ''fit for business''.

Key Accountabilities and Deliverables

Issue prevention and resolution:

Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk

Maintain ownership and proactively manage all issues in conjunction with the wider FM team

Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner

Ensure all work orders are responded to quickly and efficiently within agreed SLAs

Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and GWS management (managing client expectations)

Vendor Management / One Team Approach

Be at the forefront of the customer relationship; provide a positive, professional and seamless link between the various supply partners/vendors supporting Plumtree Court

Ensure that all Vendors provide and maintain the required service levels at all times, providing guidance and support as required

Develop and facilitate working relationships with other onsite vendors, ensuring their service delivery and follow up receive primary focus in Front of House areas and critical systems

Ownership of assigned floor to include leading daily team huddle at start of shift, briefing all on-floor service lines and vendors with events, key visits, issues, BOH activities etc

Provide oversight for hospitality areas, such as pantries and Grab and Go areas, coordinating closely with hospitality vendor

Co-ordinate Late Meal Programme, where appropriate, through utilizing divisional relationships to understand staff working hours and requirements

Key Divisional Admin Engagement / on-floor Presence

Maintain regular contact with on-floor client contacts and building occupants, developing business relationships and monitoring customer perception and satisfaction to feed back to WPM

Continually review and improve customer service to feed back to Senior Workplace Ambassador – through a feedback system (TBC)

Develop working relationship with vendor to promote Workplace Ambassador service via Front of House noticeboard (entry to floors, pantries, restaurant TV screen) with contact details

Health And Safety

Ensure all staff maintains safe working practices through implementation of company and client Health and Safety Standards

On-floor support for BCP and emergency situations

Give floor inductions (to include health and safety) for new starters, working closely with HCM/floor admins when on-boarding

Report hazards and safety observations through CBRE myHSE system in a timely fashion

Work closely with health and safety vendor to conduct regular inspections

Provide a physical and personal presence in all building areas where scheduled external and internal client events are taking place, ensuring event areas are meticulously maintained

Focus on Executive Office (details to be defined)

Assist with visitor management, including coordinating key client visits end to end, meeting and escorting where appropriate

Check local Vending Areas to ensure adequate visitor cups are available – liaise with Vending Team

Client Spaces

Ensure that all areas are ''fit for business'', both functionally and aesthetically

As appropriate, reserve bookable spaces for divisions in flexi-desking environment (details TBC)

Facilitate usage of non-bookable rooms, including inspections to ensure that the room is ''fit for business'', ready for the next client (liaise with other vendors to ensure room is fit for purpose)

Manage community activities (e.g. Kitchen Table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is kept clean and tidy at all times – liaising with the Cleaning Team / support events around the Kitchen Table Area

Experience Required

Strong customer service background with previous experience in 4/5-star hospitality services desirable

FM experience (minimum 1 year)

Health and Safety knowledge (IOSH/NEBOSH preferred)

Enthusiastic about customer service and keen to develop FM knowledge

Firm understanding of delivering exceptional customer service

Acute eye for detail and service standards with excellent communication and influencing skills (written and verbal)

Diplomacy in a demanding, fast-moving client-driven environment

Ability to interact successfully at all levels of seniority within GS/the firm

Excellent communication skills

Smart and well presented

Initiative, positive energy with a can-do attitude and friendly demeanor

Flexible, collaborative, and well organized

Ability to follow up on multiple issues/queries simultaneously

Good health and safety knowledge

Proficient in English

About CBRE Global Workplace SolutionsCBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and SandP 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm. The company has more than 140,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory; Building Operations and Experience; Project Management; Real Estate Investments. Please visit our website at www.cbre.com.

Application ProcessYour application will be reviewed by our Talent Acquisition Team and you will be contacted if you have been successful in being shortlisted for the role.

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