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Night Guest Experience Ambassador

role at

Edwardian Hotels London .

At Edwardian Hotels London, it is the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: Integrity, Ambition, and Quality Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Night Guest Experience Ambassador to join our Central Guest Services Team at Edwardian Hotels London.

OverviewWe are recruiting for a Night Guest Experience Ambassador to join our Central Guest Services Team. The role focuses on delivering outstanding guest service and supporting both guest communications and reservations teams to ensure a seamless guest experience.

Responsibilities

An amazing opportunity has arisen to join Edwardian Hotels as a Night Guest Experience Ambassador.

You will respond to all guest communications professionally, ensuring personalised service and customised responses to deliver excellence in service.

You will take ownership of all guest requests and feedback, either prior to arrival, during their stay or after checkout.

You will work proactively with the local hotel teams to drive guest engagement, highlighting any issues or areas for improvement.

This role will also be involved in assisting the Reservations team on all communication platforms with any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry.

You will work closely with the Reservations department to ensure that payments and revenues are recorded correctly.

You will maximise revenue by actioning all non arrival bookings, hotel cross charges, book out revenue, advance payments and sales ledger queries.

Qualifications

Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.

Demonstrates excellent customer service skills and attention to detail.

Excellent communication skills both verbally and written.

Proficient in spoken and written English and ideally additional languages.

Company Benefits Package

Competitive salary

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

Recommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

EligibilityIn line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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