Administration Assistant Southend-on-Sea, Essex Full Time Working hours are Monday to Friday, 9:00 am 5:00 pm Salary negotiable for the right candidateAs one of the UK s fastest-growing printers, Solopress is always looking for great people to join our very friendly and hardworking team.We are looking for a confident and customer-focused Administration Assistant to support customer finance queries while assisting with credit control activities. This role combines customer communication, billing support, and proactive credit control to help ensure timely payments and positive customer relationships.Perks and Benefits: Salary Sacrifice PensionAccess to discounts at hundreds of high-street retailers24/7 GP servicesCycle to work schemeStaff incentivesSocial events Are you the right person for the job? Desirable but not essential Experience in a customer-facing roleConfidence and professionalism when discussing payments with customersStrong attention to detail and organisational skillsGood IT skills, including Microsoft Excel and internal systems What will your role look like? Customer Finance Support Acting as a point of contact for customers with billing, invoice, and payment queries (phone and email)Explaining invoices, charges, credits, and payment options clearly and professionallyResolving customer account queries efficiently while maintaining a positive customer experienceLiaising with internal teams to resolve billing disputes or account issues Credit Control Duties Proact