Customer Success and Retention Specialist sought for 9-month contract responsible for driving retention and customer growth across a global customer base, primarily consists of accountants, sole traders and small businesses. Located in superb offices in central London, hybrid with 3 days a week in the office. Responsibilities Drive and deliver net new retention programmes which leverage digital platform capabilities and human assisted interactions Develop programmes which deliver robust relationships with all customers, fostering trust and loyalty. Further embed their use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Partner with Customer Experience Design to create the detailed design, playbook and implementation plan to enable execution of these strategic initiatives Programme manage the implementation of programmes working with global peers and stakeholders Skills You have a minimum of 4 years experience and a track record of exceeding retention and revenue targets in the Customer Success space Strategic thinker with strong business acumen Data driven - able to quantify ROI, articulate impact and identify focus areas for continuous improvement Confident communicator - you will have excellent written and verbal communication skills Benefits Long contract Hybrid Free breakfast on site. ..... full job details .....