Customer Success Executive - Portuguese Speaker Location: London, UK Hybrid: 2 days in the office, 3 days remote Make a real impact through technology and sustainability Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine your customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability. The Role As a Customer Success Executive, you''ll be a key point of contact for customers, helping them get the most out of a sustainability-focused SaaS platform. Your responsibilities will include: Responding to customer queries, troubleshooting issues and coordinating technical escalations. Working closely with Product and Engineering to share feedback and improve the platform. Creating help-centre content, onboarding materials and self-service resources. Developing customer communications and product update campaigns. Delivering training sessions for customers and suppliers. Monitoring support performance and helping improve the customer experience. About You Native or professional-level Portuguese speaker, ideally Brazilian Portuguese. Fluent in business English; additional languages are a plus. At least 2 years'' experience in customer or technical support within a SaaS business. Excellent communication and writing skills, with a customer-first mindset. Organised, proactive and ..... full job details .....