We are partnering with a global, market-leading financial and business management software enterprise in their search for a Scaled Customer Success Lead (APAC Focus). This is a temporary role (9-12 months) based in Central London, offering a hybrid working model (on average 2 to 3 days per week in the office) and a day rate of up to 357 per day via umbrella for the right candidate.The RoleSitting in the Central London office alongside your core UK team, you will act as the operational engine managing scaled (1:many) customer success programmes supporting the Australian market and APAC region.This is a hands-on execution role rather than a high-level strategy position. You will roll up your sleeves to monitor and run existing onboarding, customer save, activation, and upsell programmes, while designing pragmatic experiments with third-party contact centres to drive incremental revenue and retention.Key ResponsibilitiesProgramme Execution and Monitoring: Manage the day-to-day delivery of established scaled customer success programmes across customer onboarding, activation, save motions, and upsell initiatives.Experimentation and Optimization: Proactively run iterative tests and data-driven experiments on existing workflows to move the needle on customer retention and revenue generation.Contact Centre Collaboration: Partner closely with an outsourced contact centre (BPO) based in the Philippines, leveraging front-line agents and human-assisted interactions to execute ..... full job details .....