Job Title: Senior Quality Assurance OfficerLocation: London, Hybrid 3 days a week in the officeSalary: Up to 60,000Working Hours: Monday - Friday 9 am - 5.30 pmBenefits:25 Days HolidayPension schemePrivate healthcareDiscretionary BonusOther flexible benefitsAbout the role of Senior Quality Assurance Officer:This is an exciting opportunity for an experienced Senior Quality Assurance professional to design, implement, and lead a stand-alone Quality Assurance function within a growing specialist lending business. The role offers significant autonomy and influence, working closely with Compliance and senior stakeholders to ensure robust quality standards across the business.The successful candidate will bring strong quality assurance experience gained within a mortgage lending environment, with exposure to both underwriting and loan servicing activities. You will play a key role in embedding a risk-based quality assurance framework, assessing first-line controls, and ensuring positive customer outcomes in line with FCA and PRA expectations.This position is ideal for a proactive individual who enjoys building processes from the ground up, identifying areas of risk or customer detriment, and driving continuous improvement across lending, servicing, and third-party oversight.Responsibilities required for the role of Senior Quality Assurance Officer:Operates an independent quality assurance roleCustomer outcomes, lending and servicing file reviews - CBTL cases, fees on customer accou